Privacy Policy

By submitting your order, you automatically accept these terms.

At ViavApp (operated by VIAV LTD), accessible from https://viavapp.com,
we respect your privacy and are committed to protecting personal information collected
through our website, Shopify apps, and related services.

This Privacy Policy explains how we collect, use, store, and protect information when
merchants or visitors use ViavApp services, including Shopify apps and themes.

If you have any questions or concerns regarding this Privacy Policy, please contact us at
support@viavapp.com.

Information We Collect

1. Shopify Store & Merchant Information

When you install or use a ViavApp Shopify app, we may collect and process:

Shopify store name and store URL
Shopify store ID
Merchant email address
App configuration and settings
Country, language, and store preferences

This information is used solely to provide, maintain, and improve app functionality.

2. Customer Information

ViavApp does not collect or store customer personal data unless explicitly required for
a feature enabled by the merchant. Any accessed data is processed only to deliver the
requested service and is never sold or shared.

3. Log Files

ViavApp follows standard procedures for using log files. These files may collect
non-personal information such as IP address, browser type, Internet Service Provider (ISP),
date and time of access, and pages visited. This data is used for analytics, security, and
performance optimization and is not linked to personally identifiable information.

4. Cookies and Tracking Technologies

ViavApp may use cookies or similar technologies to remember preferences, improve
performance, and analyze usage trends. You may disable cookies in your browser settings,
but some features may not function properly.

5. Device Information

We may collect technical device data such as IP address, device type, operating system,
and browser information for security and service optimization.

6. Communication

We may contact merchants via email regarding app updates, service notifications, or
support-related messages. You may opt out of non-essential communications at any time.

Information Sharing

ViavApp does not sell, rent, or trade personal information. Data may be shared only when
required by law, to protect our rights, or with trusted service providers strictly
necessary to operate the service.

Data Security

We implement appropriate technical and organizational measures to protect personal data.
However, no online service can guarantee complete security.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict
processing of your personal data. Requests can be sent to
support@viavapp.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective
immediately upon posting on our website.

Online Privacy Policy Only

This Privacy Policy applies only to online activities and is valid for visitors and
merchants using our website and Shopify apps. It does not apply to offline data collection.

Consent

By using ViavApp services, you consent to this Privacy Policy and agree to the collection
and use of information as described. If you do not agree, please discontinue use of our
services.

ViavApp is operated by VIAV LTD
Registered Address: Unit A, 82 James Carter Road,
Mildenhall, Suffolk, England, IP28 7DE
Company Number: 13545594